DIY Websites – A waste of cyber space?

June 29th, 2010

Up to 70% of my clientele have tried to, or have had someone else, design a basic D.I.Y website to save costs. This can seem like the most affordable and suitable option for new businesses when starting up, but it can be incredibly damaging to the business’s image. Let’s look at some reasons why…

Poor design / colour combinations

A few websites I have had to revamp consisted of poor colour schemes with badly designed pages / navigation. This is primarily due to the type of software and knowledge of the designer but this can be the first reason for a potential customer to walk away. While it is important to have a bold website, there still needs to be a flowing, easy-on-the-eye design. Perfect examples would be a bright background with bright boxes and white text. This can be tragic on the eyes and the customer will not hesitate to leave.

Another example would be having the navigation out of site and ‘discombobulated’. Your customers and audience in general want to have a nice looking website with an easy to use menu.

If these primary aspects do not exist, it can be goodbye to a potential sale.

Website addons / large images

I see these on almost every DIY website I have had to rescue. To make up for a template-based or poorly drawn website people will include these fascinating addons such as flash galleries and ‘wow’ media banners etc. Not only are they installed or implemented incorrectly, but they also dramatically increase loading time for the viewer. Taking into consideration browser compatibility with these scripts can open up another kettle of fish.

Image compression is something that is often overlooked during the website building process. A “What You See Is What You Get” (WYSIWYG) website builder can resize an image for you, but it will not compress it. Compression in lemans terms means to reduce the file size of an image. For example having an image that is 5MB in size by using a suitable program you can compress the image to 0.5MB or 500Kb. This is done by reducing the quality of the image, saving as a different file type (.bmp to .jpg) or reducing the physical size of the image.

Large images = bad experience for the user. A resized image on a website that has not been compressed can take a long time to load (even for broadband users), which can result in a potential customer, again, being steered away from your product.

Search Engine Optimization

This can be the absolute killer for your business. If your DIY website has not been designed by a professional there is a great chance that search engines such as Google will either never know it exists or not get the most out of the keyword setup.

Keywords are basically the be-all end-all of getting onto search engines. Little creatures known as ‘Robots’ will filter through millions of websites daily obtaining the keyword data on a website and submitting that back to the search engines to be ranked. If there are no keywords or perhaps poorly selected keywords there will be a great chance of your website never being noticed.

How important is this to your business? If you’re wishing to have a strong internet-based audience then it should be vital. When you think about it, how many people use the Yellow Pages compared to those who use Google or Yahoo?

Final Word

I strongly urge new or existing businesses looking to get online to go through a professional. Yes it may seem expensive but treat this as an investment for the future. If done correctly the leads and exposure your business will receive through your website may quickly be worth much more than you paid.

The Author

Luke Hampshire manages weBlue.com.au based in Melbourne, Australia. He has over 5 years of web design experience. weBlue can provide effective, bold and clean websites from $499 AUD. If you wish to find out more please visit http://www.weblue.com.au.

To Paypal or not to Paypal

June 14th, 2010

Choosing which payment methods to use for your own web shop can be confusing and frustrating. My clients will regularly assume that one method is better than the other without any research or knowledge of the matter. This little article will cover the Pros and Cons of Paypal and an integrated Credit Card processing method.

Paypal

With thanks to eBay, Paypal has positioned itself to be a well recognized brand of sending and receiving money over the internet. It has put faith into the consumer and continues to grow. Aspects of Paypal can be confusing and disadvantageous if not understood correctly:

Pros

• No setup fees;
• Easy to integrate = cheaper web design fees;
• Multiple currencies;
• No Secure Socket Layer (SSL) certificate required; and
• Trust of the Paypal brand.

Cons

• Fees of up to $0.30 + 2.4% of the transaction per transaction (e.g. $3.90 for a transaction totalling $150.00);
• Possibility of directing your customers away from your website;
• Difficulty of assured seller / buyer protection; and
• Difficulty dealing with payment disputes.

Credit Card Processing

As technology advances it is becoming easier to integrate credit card payments into a shopping cart / ecommerce website. Incorporated with a Secure Socket Layer (SSL) certificate for buyer protection allows your customer to complete the checkout process with ease and without having to leave your website. The other great advantage of credit card processing is the flat rate charges per transaction better enabling you to forecast how much will be taken away in fees.

Pros

• Becoming easier to integrate with websites;
• Checkout takes place on your website from start to finish;
• Easy to manage and track transactions; and
• Standard fees regardless of transaction amount.

Cons

• Not as trusted as Paypal;
• Requires a Secure Socket Layer Certificate (SSL) (additional $75.00/yr); and
• A little more work for your web designer to integrate.

A quick case study

Florist is opening up an ecommerce website expects to gross $50 000 over 5000 transactions in one year.

Paypal

• Setup / registration fees: $0.00
• Transaction fees: $0.30 + 1.1% / transaction
• Total fees: $2050.00

Credit Card processing

• Setup / registration fees: $750.00
• Transaction fees: $0.25 / transaction
• Discount: 300 free transactions per month
• Total fees: $1100.00

So as you can see, while the registration fees can be daunting credit card processing integrated in your own website can not only be the more affordable method, but more professional and efficient for your customers.

In my opinion I recommend clients that if they want to include custom credit card processing to also include Paypal as it requires no additional fees and provides another option. Some credit card processing agencies do require you to go through their own website to complete the transaction. So make sure your web designer provides you with the best option for your situation.

I hope this article gave you a bit of an insight of Paypal and integrated credit card processing on your new shopping cart website and that your decision can now be made with a greater education of the matter.